Privacy Statement

At Complete Medicine, LLC, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Complete Medicine and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our mobile application and website with regards to the information that they shared and/or collect in Complete Medicine. This policy is not applicable to any information collected offline or via channels other than this mobile application or the Complete Medicine, LLC website: www.getcompletemed.com.

Consent

By using our mobile application, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for the following information:

• Name and Contact Details such as first and last name, email address, postal address, and telephone number

• Work-Related Information such as job title and other employment and/or education information

• Account Credentials such as passwords and other security information for authentication purposes

• Financial Information such as bank account and/or credit/debit card information for processing payments

• Usage Information such as behavioral information about how you navigate within our Services and which elements of our Services you use the most and information regarding the goods and/or services you wish to order, wish list, preferences, interest, etc.; other information shared by you through our websites, apps, web shops and other products

• Computer, Device, and Connection Information such as IP address, browser type, and version and location

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website

• Improve, personalize, and expand our website and mobile applications

• Understand and analyze how you use our Services

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and mobile applications, and for marketing and promotional purposes

• Send you emails

• Find and prevent fraud

Log Files

Complete Medicine follows a standard procedure of using log files. These files log visitors when they visit websites and mobile applications. All hosting companies do this as a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site/mobile app, tracking users' movement on the site and within the mobile apps, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Complete Medicine uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Complete Medicine.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Complete Medicine, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Complete Medicine has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Complete Medicine's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers

• Request that a business delete any personal data about the consumer that a business has collected

• Request that a business that sells a consumer's personal data not sell the consumer's personal data

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

CDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Complete Medicine does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

This policy was last reviewed on November 17, 2023.

For Users Who Are Not Clinicians or Providers of Healthcare Services

PLEASE READ THE FOLLOWING TERMS OF USE (“AGREEMENT”) CAREFULLY BEFORE ACCEPTING. THIS IS A LEGAL CONTRACT BETWEEN COMPLETE MEDICINE, LLC. (“COMPLETE MEDICINE”) AND THE ENTITY OR INDIVIDUAL USING ANY DATABASE, SOFTWARE, MOBILE APPLICATIONS, CONTENT, DATA, MATERIALS, DOCUMENTATION, INFORMATION, SERVICES, OR WEBSITES CREATED, PUBLISHED, OR OWNED BY COMPLETE MEDICINE, ITS AFFILIATES, OR ITS LICENSORS (“LICENSED CONTENT”). BY ACCESSING OR USING THE LICENSED CONTENT, YOU ACCEPT ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO USE THE LICENSED CONTENT.

LICENSE: Subject to, and in consideration of, your full compliance with this Agreement, Complete Medicine grants you a non-exclusive, non-transferable, non-sublicensable, revocable license and right to use and access the Licensed Content for your personal, non-commercial use solely as prescribed by, and in accordance with, the instructions of the health care provider who prescribed or otherwise gave you access to the Licensed Content (your “Health Care Provider”), the terms set forth herein and any terms and conditions set forth in any applicable agreement by and between Complete Medicine and your Health Care Provider. You may only access the Licensed Content while located within the United States.

OWNERSHIP: The Licensed Content, including without limitation all copyrights and other intellectual property rights therein, are the sole and exclusive property of Complete Medicine (or its parents, subsidiaries, affiliates, or designees) or its licensors. By agreeing to this Agreement, you do not become the owner of the Licensed Content but are entitled to use the Licensed Content only in accordance with this Agreement.

PERMITTED AND PROHIBITED USES: Except as expressly permitted in this Agreement, any copying, distributing, or modifying of the Licensed Content is strictly prohibited. No part of the Licensed Content may be copied for resale or other commercial use, or posted on public bulletin boards, web sites, internet domains, online chatrooms or hyperlinked, indexed, or otherwise utilized by automated software means, including search engines, robots, spiders, crawlers, data mining tools, or any other software that aggregates access to, or the content of, the Licensed Content. No part of the Licensed Content may be reverse engineered or included in other software. You may not upload or transmit to or through the Licensed Content (i) any material that is unlawful, threatening, libelous, defamatory, obscene, pornographic, profane, or might in any other way violate any law, regulation, or rule, or (ii) any material that you do not have the right to transmit or that infringes the rights of any party. You may not upload or transmit to or through the Licensed Content any material which disrupts the normal operation of the Licensed Content. You agree that you will provide only accurate and current information through the Licensed Content and will not impersonate anyone else in your use of the Licensed Content. Complete Medicine may electronically monitor compliance with this Agreement or otherwise audit your use of the Licensed Content for compliance with this Agreement and reserves the right in its sole discretion to disable or suspend your access of the Licensed Content without notice in the event of suspicious or potentially threatening behavior. You agree to comply with all applicable laws, including all US export laws and regulations, in connection with your access to, and use of, the Licensed Content.

NO MEDICAL ADVICE: Complete Medicine is not a health care provider, and the Licensed Content is not intended to provide medical advice, diagnosis or treatment or substitute for an individual patient assessment based on a qualified health care provider’s evaluation of each patient, including factors unique to such patient. The Licensed Content (i) is intended and presented only for general educational purposes and should not be relied upon or construed to indicate that use of a pharmaceutical or treatment is safe, appropriate, or effective for a specific individual; (ii) is not comprehensive and does not cover all uses, precautions, side effects, warnings, and interactions related to pharmaceuticals or treatments; (iii) may not apply to any specific medical condition; (iv) is only applicable to use in the United States and pharmaceuticals legally available in the United States; (v) has not been reviewed for compliance with federal or state pharmaceutical marketing, advertising, and disclosure statutes or regulations; and (vi) is subject to change without notice. You may only use the Licensed Content as prescribed to you by your Health Care Provider and in accordance with your Health Care Provider’s instructions. Complete Medicine is not responsible or liable for any advice, course of treatment, diagnosis, or any other information or services, including health care services, that you may obtain through your Health Care Provider. The Licensed Content should not be used if you are in a life-threatening or emergency medical situation. IF YOU HAVE ANY QUESTIONS ABOUT YOUR HEALTH, INCLUDING ANY MEDICAL CONDITION OR TREATMENT, PLEASE CONTACT YOUR HEALTH CARE PROVIDER OR, IF YOU HAVE A MEDICAL EMERGENCY, CALL 911.

TERM: You have obtained the right to use and access the Licensed Content for the period during which your Health Care Provider has a valid subscription to the Licensed Content. At the end of this period, your license and your associated rights will automatically expire. Complete Medicine may embed technology in the Licensed Content causing it to become inaccessible after the applicable subscription period. This Agreement and your license to use the Licensed Content will also terminate if you fail to comply with any term or condition in this Agreement.

RESTRICTION AGAINST TRANSFER: You may not sublicense, assign, share, sell, rent, lease, or otherwise transfer your right to use the Licensed Content whether by merger, operation of law, or otherwise.

LIMITED RIGHTS NOTICE: Any access to the Licensed Content provided under contract to the U.S. Government is provided with limited rights. The Licensed Content consists of data, as defined in 48 CFR 27.401 or 48 CFR 27.404-2(a), as applicable, and restricted computer software as defined in 48 CFR 27.401. The Licensed Content may be reproduced and used by the U.S. Government, provided that they will not be used for or in connection with manufacturing and will not be disclosed outside of the U.S. Government or to any U.S. Government contractor, without the prior express written permission of Complete Medicine.

DISCLAIMER: COMPLETE MEDICINE PROVIDES THE LICENSED CONTENT TO YOU ON AN 'AS-IS' BASIS. NEITHER COMPLETE MEDICINE NOR ANY OF ITS LICENSORS OR SUPPLIERS, MAKES ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND EACH SPECIFICALLY DISCLAIMS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, QUALITY, CORRECTNESS, COMPLETENESS, COMPREHENSIVENESS, SUITABILITY, SYSTEM AVAILABILITY, AND COMPATIBILITY, SUBJECT TO THE LAWS OF ANY STATES THAT DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES. YOU ACKNOWLEDGE THAT NO REPRESENTATIONS HAVE BEEN MADE RESPECTING THE LICENSED CONTENT. YOU ACKNOWLEDGE THAT THE LICENSED CONTENT AND ANY INFORMATION CONTAINED IN THE LICENSED CONTENT OR ANY COMMUNICATIONS PROVIDED TO COMPLETE MEDICINE DURING USE OF THE LICENSED CONTENT WILL BE TRANSMITTED OVER A MEDIUM THAT IS BEYOND THE CONTROL AND JURISDICTION OF COMPLETE MEDICINE AND ITS SUPPLIERS AND MAY BE SUBJECT TO LIMITATIONS, DELAYS, LATENCY ISSUES, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS, AND COMPLETE MEDICINE IS NOT RESPONSIBLE FOR AND ASSUMES NO LIABILITY FOR ANY DELAYS, DELIVERY FAILURES, CORRUPTION OF ANY DATA OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. COMPLETE MEDICINE IS NOT RESPONSIBLE FOR AND ASSUMES NO LIABILITY FOR ANY TECHNICAL MALFUNCTION, INABILITY TO ACCESS THE LICENSED CONTENT OR OTHER PROBLEMS RELATED TO OR ARISING FROM ANY THIRD-PARTY HARDWARE OR SOFTWARE, INCLUDING ANY THIRD-PARTY WEBSITE, APPLICATION, OR OTHER PLATFORM.

LIMITATION OF LIABILITY: NEITHER COMPLETE MEDICINE NOR ANY OF ITS AFFILIATES, DISTRIBUTORS, AGENTS, SUBCONTRACTORS, LICENSORS OR SUPPLIERS WILL HAVE ANY LIABILITY WHATSOEVER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR SPECIAL LOSS OR DAMAGE, INCLUDING WITHOUT LIMITATION DAMAGES FOR ANY BUSINESS INTERRUPTION, LOSS OF SALES, PROFITS, BUSINESS, GOODWILL, OR DATA, OR FOR THE INABILITY TO USE THE LICENSED CONTENT, EVEN IF SUCH PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, FINES, COSTS, EXPENSES AND OTHER LIABILITIES, AND/OR THE SAME ARE REASONABLY FORESEEABLE. THE TOTAL LIABILITY OF COMPLETE MEDICINE AND ITS AFFILIATES, DISTRIBUTORS, AGENTS, SUBCONTRACTORS, LICENSORS, AND SUPPLIERS, ARISING OUT OF OR IN RELATION TO THIS AGREEMENT, THE LICENSED CONTENT, AND ANY OTHER CAUSE WHATSOEVER, SHALL NOT EXCEED, IN THE AGGREGATE FOR ANY AND ALL CLAIMS UNDER OR IN RELATION TO THIS AGREEMENT, $100.

THE LIMITATIONS OF LIABILITY AND TYPES OF CLAIMS HEREBY LIMITED AND DISCLAIMED SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND ARE INTENDED BY THE PARTIES TO APPLY REGARDLESS OF THE FORM OF THE CLAIM OR ACTION (WHETHER BASED IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER TORT, STATUTE OR OTHERWISE), AND REGARDLESS OF WHETHER ANY LIMITED REMEDY PROVIDED FOR IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. EACH PARTY ACKNOWLEDGES THAT THIS LIMITATION OF LIABILITY IS A MATERIAL PART OF THE CONSIDERATION PROVIDED BY THE OTHER PARTY IN EXCHANGE FOR THE RIGHTS GRANTED UNDER THIS AGREEMENT.

PRIVACY: You acknowledge and agree that the Clinical Effectiveness Privacy & Cookie Notice, available by tapping the button below, apply to your use of the Licensed Content. The Clinical Effectiveness Privacy & Cookie Notice is designed to inform you about the types of information that Complete Medicine may collect from and/or about you when you use the Licensed Content, including such tools that may record interactions with Complete Medicine and/or the Licensed Content, including, but not limited to, clicks, mouse movements, hovers and scrolling, keystrokes in non-excluded fields, IP address, location and similar meta data.

FEEDBACK: You agree and acknowledge that (a) Complete Medicine shall be entitled to use any Feedback provided by You without restriction and for any purpose whatsoever, including, but not limited to, creating derivative works thereof or sharing and commercializing such Feedback, and (b) You have the valid right to provide such Feedback, without restriction. “Feedback” means your suggestions, comments, corrections, discoveries, ideas, improvements, insights, opinions, preferences, suggestions or any other feedback provided by you to Complete Medicine in connection with your use and access of the Licensed Content, including, without limitation, with respect to existing, new and potential products, services, technology, features and/or functions.

GENERAL: If any provision of this Agreement is determined to be invalid or unenforceable under any applicable law, it shall be deemed omitted and the remaining provisions shall continue in full force and effect. This Agreement may be modified only in writing authorized by Complete Medicine. Complete Medicine may, in its sole and absolute discretion, modify this Agreement from time to time by posting such modified Terms at https://www.getcompletemed.com. Complete Medicine’s waiver of any right shall not constitute a waiver of that or any other right in the future. This Agreement, and any disputes arising out of or related hereto, is governed by and shall be governed by and enforced in accordance with the laws of the State of Virginia, including its statutes of limitations, without regard to any law or statutory provision which would require or permit the application of another jurisdiction’s substantive law. Each party agrees that it will bring any action or proceeding in connection with this Agreement exclusively in the state or federal courts located in Norfolk, Virginia, and that it irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding and waives all objections to jurisdiction and venue of such courts. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. Each party knowingly, voluntarily, and unconditionally waives its right to jury trial for any dispute in connection with this Agreement. This Agreement constitute the entire understanding between the parties with respect to the subject matter hereof, and all prior agreements, representations, statements, and undertakings, oral or written, are hereby expressly superseded and canceled. In addition to any other provision of this Agreement that by its terms survives expiration or termination of this Agreement, Sections 2-4 and 6-12 will survive in full force and effect following expiration or termination of this Agreement. Any translation of this Agreement is provided for your convenience only. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. In the event of a conflict or inconsistency between the English version and any translated version, the English version shall control. Should you have any questions regarding this Agreement, you may contact Complete Medicine at the email address set forth below or by using the contact form in the menu.

Complete Medicine, LLC

Contact & Support

For Users Who Are Clinicians or Providers of Healthcare Services

PLEASE READ THE FOLLOWING TERMS OF USE (“AGREEMENT”) CAREFULLY BEFORE ACCEPTING. THIS IS A LEGAL CONTRACT BETWEEN COMPLETE MEDICINE, LLC. (“COMPLETE MEDICINE”) AND THE ENTITY OR INDIVIDUAL USING ANY DATABASE, SOFTWARE, MOBILE APPLICATIONS, CONTENT, DATA, MATERIALS, DOCUMENTATION, INFORMATION, SERVICES OR WEBSITES CREATED, PUBLISHED OR OWNED BY COMPLETE MEDICINE, ITS AFFILIATES, OR ITS LICENSORS (“LICENSED CONTENT”). BY ACCESSING OR USING THE LICENSED CONTENT, YOU ACCEPT ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO USE THE LICENSED CONTENT.

In this Agreement, the term “you” refers to: (i) an entity entering into this Agreement for use of its employees, (ii) an individual purchasing a subscription to the Licensed Content under this Agreement, either on his or her own behalf (or as agent for a corporation or other entity or organization); or (iii) an individual entering into this Agreement as a condition of using the Licensed Content through a subscription purchased by a hospital, medical school, or other institution (“Institution”), where the individual is employed by or affiliated with the Institution. If you are granted access to Licensed Content pursuant to a separate subscription and license agreement between an Institution and Complete Medicine (the “Master Agreement”), your subscription term is as set forth in the Master Agreement and is subject to all the terms and conditions in the Master Agreement.

1. LICENSE: Complete Medicine, in consideration of the subscription fee paid to Complete Medicine and your acceptance of this Agreement, grants you a non-exclusive, non-transferable license and right to use and access the Licensed Content in accordance with the applicable subscription terms (as may be further provided in Complete Medicine’s separate invoice terms or any additional subscription and license terms, including, but not limited to, the Master Agreement, entered into by and between Complete Medicine and you and/or the Institution):

a. INDIVIDUAL: An individual subscription permits one individual to access and use the Licensed Content for his or her own use only by loading the software on a single computer (i.e., within a single CPU) at a fixed location, by loading the PDA software on a single Personal Digital Assistant (“PDA”), by loading or accessing the Licensed Content on or from a mobile device (e.g., a tablet or smartphone) (a “Mobile Device”), or by using his or her unique user name and password to access the Licensed Content from any location via the Internet.

b. STANDALONE WORKSTATION: A standalone subscription permits multiple users employed by or affiliated with you to access and use the Licensed Content only for a purpose related to your business by loading the software on a single computer (i.e., within a single CPU) owned or controlled by you, with a hard drive owned or controlled by you connected directly to such computer. You may not install the software on more than one computer. A standalone workstation license does not include Internet access to the Licensed Content.

c. INSTITUTIONAL SUBSCRIPTION: An institutional subscription permits only certain individuals who are employed by or affiliated with the relevant Institution to access and use the Licensed Content at any Internet-connected computer or on any Mobile Device validated for such use by Complete Medicine, but only for the clinical, educational or research purposes of the Institution. Further, access may be restricted to particular websites per the applicable invoice or additional subscription and license terms.

2. OWNERSHIP: The Licensed Content, including without limitation all copyrights and other intellectual property rights therein, are the sole and exclusive property of Complete Medicine (or its parents, subsidiaries, affiliates, or designees) or its suppliers. By indicating that you accept these terms, you do not become the owner of the Licensed Content but are entitled to use it only according to the terms of this Agreement.

3. PERMITTED USES: You may occasionally print out individual articles for personal clinical, educational or research use and/or email individual articles to a colleague, provided that the articles printed and emailed by an individual Authorized User contain in aggregate only insubstantial portions of the Licensed Content and include a source reference to Complete Medicine and its copyright notice. Under no circumstances may Authorized Users print or email large numbers of articles from the Licensed Content.

4. PROHIBITED USES: Except as expressly permitted in this Agreement, any copying, printing, distributing or modifying of the Licensed Content is strictly prohibited. No part of the Licensed Content may be copied for resale or other commercial use, or posted on public bulletin boards, web sites, Internet domains, or online chatrooms, or hyperlinked, indexed, or otherwise utilized by automated software means, including: search engines, robots, spiders, crawlers, data mining tools, or any other software that aggregates access to, or the content of, the Licensed Content. The Licensed Content may not be combined with other content in knowledge banks or through similar technologies. No part of the Licensed Content may be reverse engineered or included in other software. Complete Medicine electronically monitors compliance with this Agreement (or may otherwise audit your use of the Licensed Content for compliance with these terms), and reserves the right in its sole discretion to change and or cancel an individual’s user name and password or to disable an IP address without notice in the event of multiple concurrent logins, excessive search quantities or excessive download traffic volumes. You agree to comply with all applicable laws, including all US export laws and regulations, in connection with Your access and use of the Licensed Content.

5. SUBSCRIPTION TERM: You have obtained the right to use and access the Licensed Content for the subscription period for which you or your Institution have agreed to pay subscription fees. At the end of this period, your license and your associated rights, such as technical support, will expire automatically, unless you or your Institution have renewed your subscription on Complete Medicine’s then-current terms. Complete Medicine may embed technology in the Licensed Content causing it to become inaccessible after your subscription period. The Agreement and your license to use the Licensed Content will also terminate if you fail to comply with any term or condition in this Agreement.

6. RESTRICTION AGAINST TRANSFER: You may not sublicense, assign, share, sell, rent, lease, or otherwise transfer your right to use the Licensed Content (including your username and password) whether by merger, operation of law, or otherwise.

7. USE OF PROFESSIONAL JUDGMENT: The editors and authors of the Licensed Content have conscientiously and carefully tried to create the identified diagnosis measures, treatment alternatives and drug dosages in the Licensed Content that conform to the standards of professional practice that prevailed at the time of publication. However, standards and practices in medicine change as new data become available and the individual medical professional should consult a variety of sources. For this reason, only the most current release of the Licensed Content should be consulted when information is sought. New updates of the Licensed Content are issued periodically; do not rely on older versions. In addition, when prescribing medications, the user is advised to check the product information sheet accompanying each drug to verify conditions of use and identify any changes in dosage schedule or contraindications, particularly if the agent to be administered is new, infrequently used or has a narrow therapeutic range.

The Licensed Content describe basic principles of diagnosis and therapy. The information provided in the Licensed Content is no substitute for individual patient assessment based upon the healthcare provider’s examination of each patient and consideration of laboratory data and other factors unique to the patient. The Licensed Content should be used as a tool to help the user reach diagnostic and treatment decisions, bearing in mind that individual and unique circumstances may lead the user to reach decisions not presented in the Licensed Content. The opinions expressed in the Licensed Content are those of its authors and editors and may or may not represent the official position of any medical societies cooperating with, endorsing or recommending the Licensed Content.

8. LIMITED RIGHTS NOTICE. Any access to the Licensed Content provided under contract to the U.S. Government is provided with limited rights. The Licensed Content consist of data, as defined in 48 CFR 27.401 or 48 CFR 27.404-2(a), as applicable, and restricted computer software as defined in 48 CFR 27.401. The Licensed Content may be reproduced and used by the U.S. Government, provided that they will not be used for or in connection with manufacturing and will not be disclosed outside of the U.S. Government or to any U.S. Government contractor, without the prior express written permission of Complete Medicine.

9. LIMITED WARRANTY: IF COMPLETE MEDICINE HAS SUPPLIED PHYSICAL MEDIA TO YOU CONTAINING THE LICENSED CONTENT AND THEY ARE DEFECTIVE, SUCH MEDIA WILL BE REPLACED WITHOUT CHARGE IF RETURNED TO THE PLACE OF PURCHASE. EXCEPT AS SET FORTH IN THE FOREGOING SENTENCE, THE LICENSED CONTENT PROVIDED UNDER THIS AGREEMENT ARE FURNISHED BY COMPLETE MEDICINE “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION WHATSOEVER. COMPLETE MEDICINE DISCLAIMS ANY WARRANTY THAT THE LICENSED CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. COMPLETE MEDICINE, ITS AFFILIATES AND LICENSORS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE LICENSED CONTENT HEREUNDER, AND COMPLETE MEDICINE, ITS AFFILIATES AND LICENSORS DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND OR NATURE, EXPRESSED OR IMPLIED, ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE LICENSED CONTENT OR RESULTS DERIVED THEREFROM, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OR CONDITIONS REGARDING ACCURACY, QUALITY, CORRECTNESS, COMPLETENESS, COMPREHENSIVENESS, SUITABILITY, SYSTEM AVAILABILITY, COMPATIBILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, INFRINGEMENT OR OTHERWISE (IRRESPECTIVE OF ANY COURSE OF PERFORMANCE, OR USE OF TRADE). ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR ENTITY ARE VOID. YOU ASSUME ALL RISK AS TO THE QUALITY, FUNCTION, PERFORMANCE, AND ACCURACY OF THE LICENSED CONTENT.

10. LIMITATION OF LIABILITY: NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO EVENT WILL COMPLETE MEDICINE, ITS AFFILIATES, ITS LICENSORS, ANY OF ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS, OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION, PROMOTION, OR MARKETING OF THE LICENSED CONTENT BE LIABLE TO YOU OR ANY OTHER PARTY WHOSE CLAIM IS RELATED TO THIS AGREEMENT, UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY: FOR (I) LOST PROFITS, LOST REVENUES, LOST BUSINESS OPPORTUNITIES OR EXEMPLARY, PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL, RELIANCE, EXEMPLARY, CONSEQUENTIAL, OR SIMILAR DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES, REGARDLESS OF WHETHER THE APPLICABLE ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) FOR ANY CLAIMS, DAMAGES OR COSTS OF ANY NATURE IN EXCESS OF THE LICENSE FEES PAID BY YOU TO COMPLETE MEDICINE DURING THE TWELVE (12) MONTHS PRECEDING THE EARLIEST EVENT GIVING RISE TO SUCH LIABILITY. THIS LIMITATION OF LIABILITY AND THE DISCLAIMERS SET FORTH IN SECTION 10 ARE INDEPENDENT OF ANY REMEDIES SET FORTH HEREIN AND WILL SURVIVE AND APPLY EVEN IF SUCH REMEDIES ARE FOUND TO HAVE FAILED OF THEIR ESSENTIAL PURPOSE. EACH PARTY ACKNOWLEDGES THAT THIS LIMITATION OF LIABILITY IS A MATERIAL PART OF THE CONSIDERATION PROVIDED BY THE OTHER PARTY IN EXCHANGE FOR THE RIGHTS GRANTED UNDER THIS AGREEMENT.

11. Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of certain types of loss, fines, costs, expenses or special, indirect, incidental, exemplary, or consequential damages, so the above limitation and exclusion may not apply to you.

12. PRIVACY: You acknowledge and agree that the Clinical Effectiveness Privacy & Cookie Notice, available at https://www.getcompletemed.com/policies, applies to your use of the Licensed Content. This Clinical Effectiveness Privacy & Cookie Notice is designed to inform you about the types of information that Complete Medicine may collect from and/or about you when you use the Licensed Content, including such tools that may record interactions with Complete Medicine and/or the Licensed Content, including, but not limited to, clicks, mouse movements, hovers and scrolling, keystrokes in non-excluded fields, IP address, location and similar meta data.

13. GENERAL: If any provision of this Agreement is determined to be invalid or unenforceable under any applicable law, it shall be deemed omitted and the remaining provisions shall continue in full force and effect. This Agreement may be modified only in writing authorized by Complete Medicine. Complete Medicine’s waiver of any right shall not constitute a waiver of that or any other right in the future. This Agreement, and any disputes arising out of or related hereto, shall be governed by and enforced in accordance with the laws of the state of Virginia, including its statutes of limitations, without regard to any law or statutory provision which would require or permit the application of another jurisdiction’s substantive law. Each party agrees that it will bring any action or proceeding in connection with this Agreement exclusively in the state or federal courts located in Norfolk, Virginia, and that it irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding and waives all objections to jurisdiction and venue of such courts. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. Each party knowingly, voluntarily, and unconditionally waives its right to jury trial for any dispute in connection with this Agreement. This Agreement constitutes the entire understanding between the parties with respect to the subject matter hereof, and all prior agreements, representations, statements, and undertakings, oral or written, are hereby expressly superseded and canceled. In addition to any other provision of this Agreement that by its terms survives expiration or termination of this Agreement, Sections 2, 4, and 7-13 survive in full force and effect following expiration or termination of this Agreement. Should you have any questions regarding this Agreement, you may contact Complete Medicine at the email address set forth below.

Complete Medicine, LLC

Contact & Support

Updating

Complete Medicine is updated regularly in an earnest attempt to stay as up-to-date as possible with current guidelines and recommendations. However, despite this goal, there may be time between the publication of new guidelines or recommendations and the updating of content within the Complete Medicine app. When discrepancies exist, always defer to the most current guidelines and recommendations.

When important and practice-changing guidelines and recommendations are published, a note will appear at the top of the article or calculator page. However, they may not reflect all updates that affect clinical practice.

Peer Review

While Complete Medicine authors review content for accuracy, all content within the algorithms and calculators are sourced directly from published, peer-reviewed guidelines and recommendations. Where information is sourced from expert opinion, a disclaimer to that effect will be present. Comments from users regarding inaccuracies are addressed with care and due diligence, with a response given whether or not changes are made.

Policy Review

Complete Medicine's policies are reviewed continuously by the editorial staff.

Recommendations

Recommendations presented in Complete Medicine topics are based entirely on current guidelines and/or recommendations from specialty organizations. Where discrepancies exist, they are noted. Clinical judgment should always be used when applying these recommendations to individual patients.

This policy was last reviewed November 17, 2023.

Complete Medicine's policies and editorial processes are designed to ensure that content is unbiased and impartial. To accomplish this, content is drawn exclusively from published guidelines and recommendations from specialty organizations rather than personal preferences or research. Additionally, each topic is peer reviewed to ensure no inappropriate material is published. Comments from users regarding potential conflicts of interest are welcome and formally addressed and reviewed.

This policy was last reviewed November 17, 2023.

Firebase

The following software may be included in this product: Firebase. This software contains the following license and notice below:

Copyright © 2017 Firebase

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the 'Software'), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED 'AS IS', WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Legal Disclaimer

The information and recommendations contained within and produced by the clinical calculators contained in the Complete Medicine app are based on data and/or formulae found in published guidelines and/or research. This information may be used to guide patient care but should NOT replace clinical judgment when applying the information and/or recommendations to individual patients.

The User is hereby notified that the information and recommendations contained herein may not meet the User's needs. The User is advised that while the information and recommendations are derived from medical research and literature, we cannot guarantee either its correctness, comprehensiveness, or currency. The User of this app assumes sole responsibility for any decisions made or actions taken based on the information and/or recommendations contained herein.

Neither Complete Medicine, LLC nor any other party involved in the preparation, publication, or distribution of the Complete Medicine app shall be liable for any special, consequential, or exemplary damages resulting in whole or part from any User's use of or reliance upon the app and the information and/or recommendations contained within.

This policy was last reviewed on November 17, 2023.